Refund policy

At VYXEN, we are committed to providing premium-quality products and ensuring every order is carefully inspected before dispatch.

Returns

We do not accept returns on any products. Please review your order carefully before completing your purchase.

Refunds

We do not offer refunds once an order has been placed and processed.

Exchanges

We only offer exchanges in the following cases:

  • You received a damaged item.
  • You received the wrong product due to our error.

To request an exchange, please contact our customer support within 48 hours of receiving your order and provide:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Once your request has been reviewed and approved, we will arrange an exchange at no additional cost.

Non-Exchangeable Items

We cannot offer exchanges for:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference
  • Products that have been used, worn, washed, or damaged after delivery

Contact Us

If you have any questions regarding your order, please contact our customer support team. We're always happy to assist you.